Senior Customer Care Coordinator - Milton Keynes

Customer Care Coordinator - £35,500 - Milton Keynes - Permanent

Introduction                      

An opportunity has arisen for a Senior Customer Service Coordinator to join my client, a House Builder, based in the Milton Keynes area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

This position is a full time role based in the office.

The Role:                  

  • Ensure all calls received into the department are managed appropriately and issues are logged.
  • Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
  • Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
  • Maintain the relevant Customer Care log/monitor.
  • Check invoices and forward for payment.
  • Liaise with the Buying department to order materials as and when required.
  • Ensure defects are reported to sub-contractors on a regular basis.
  • Arrange completion of end of defect works for Housing Associations.
  • Liaise with Site Teams to ensure remedial works are completed within timescales.
  • Liaise with Sales Teams to ensure customer queries are answered.
  • Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Key Skills:

  • Previous experience working within new homes for a House Builder or Housing Assocation.
  • Ability to effectively communicate with a wide range of people.
  • Ability to liaise with internal and external personnel.
  • Good administration skills with the ability to coordinate numerous issues during the working day.
  • Able to work to deadlines in a fast-paced environment.
  • Ability to work on own initiative.
  • Proficient IT skills along with a good workingknowledge of Microsoft Office (Word, Excel and outlook)

When applying please quote the job no.: WS2104