Customer Care Coordinator - £35,500 - Milton Keynes - Permanent
Introduction
An opportunity has arisen for a Senior Customer Service Coordinator to join my client, a House Builder, based in the Milton Keynes area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
This position is a full time role based in the office.
The Role:
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Key Skills:
- Previous experience working within new homes for a House Builder or Housing Assocation.
- Ability to effectively communicate with a wide range of people.
- Ability to liaise with internal and external personnel.
- Good administration skills with the ability to coordinate numerous issues during the working day.
- Able to work to deadlines in a fast-paced environment.
- Ability to work on own initiative.
- Proficient IT skills along with a good workingknowledge of Microsoft Office (Word, Excel and outlook)
When applying please quote the job no.: WS2104