Customer Care Coordinator - £34,000 - Hertfordshire - Temporary
Introduction
A new opportunity has arisen for a Customer Care Coordinator to join our client, a House Builder, based in the Kings Langley, Hertfordshire area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales and working closely with the wider team regarding administration and updating CRM systems.
The position is for around a 6 month period, 3 days based in the office and 2 days working from home
Hours are 8:30 - 17:00 Mon - Thurs and Friday finish at 16:00
The Role:
- Reporting to the Customer Care Manager, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
- Assistant with Administration for the wider team as required
- This role is subject to additional and varying duties within Customer Care and Administration as the department requires.
Key Skills:
- Customer Service experience within the House Building / New Homes / Housing Association or Construction.
- Excellent communication skills
- Excellent attention to detail
- Excellent Customer Service skills
Please quote the job number when applying - 3147
